Privacy Policy

At Epic Roofing & Construction LLC ("Epic Roofing", "we", "us", or "our"), we respect your privacy and are committed to protecting any personal information you share with us through our website (epicroofingtx.com), phone inquiries, digital estimate requests, or on-site roofing assessments.

1. Information We Collect

When you request a free roof inspection, estimate, emergency service, or financing pre-qualification, we may collect the following personal details:

• Contact Information: Full name, property street address, city, state, zip code, phone number, and email address.
• Property & Roofing Information: Age of home, roof pitch/style, current leak status, insurance carrier information (if filing an insurance claim), and storm damage history.
• Technical Usage Data: IP address, browser type, device information, pages visited, referral URLs, and interactions tracked via Google Analytics 4 (GA4) to improve website performance and user experience.

2. How We Use Your Information

We utilize the collected information strictly for operational and customer service purposes, including:

• Scheduling and conducting forensic roof inspections and assessments.
• Generating accurate, written roofing estimates and proposals.
• Coordinating insurance adjuster roof walks and assisting with documentation.
• Dispatching emergency tarping crews during severe weather events.
• Communicating project updates, warranty registration details, and maintenance recommendations.
• Improving our website performance, service delivery, and digital tools.

3. Information Sharing & Third Parties

We never sell, rent, or lease your personal information to third-party marketers or unrelated businesses. We may only share information with trusted third-party service providers essential for completing your roofing project:

• Material Manufacturers: Providing property address and warranty details to GAF or other shingle manufacturers for Golden Pledge or System Plus warranty registration.
• Insurance Carriers & Adjusters: With your explicit consent, sharing photographic roof inspection reports with your designated insurance carrier.
• Financing Partners: Directing you securely to our accredited financing institutions if you apply for home improvement payment plans.
• Legal & Regulatory Compliance: When required by Texas state law, municipal building code enforcement, or Texas Department of Insurance (TDI) windstorm certification filings (WPI-8).

4. Cookies & Analytics Technologies

Our website uses standard cookies and tracking pixels (including Google Analytics 4) to monitor website performance, evaluate visitor trends, and ensure fast load times. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Disabling cookies will not affect your ability to request roofing services or submit forms.

5. Data Security & Protection

We implement industry-standard administrative, technical, and physical safeguards to protect your personal data from unauthorized access, loss, or disclosure. All web traffic to epicroofingtx.com is encrypted using Secure Sockets Layer (SSL/TLS) technology.

6. Your Rights & Opt-Out Choices

You have the right to review, update, or request the deletion of your personal contact information at any time. If you wish to opt out of non-transactional communications, you may reply "STOP" to any SMS message or contact our office directly at info@epicroofingtx.com or (281) 326-9905.

7. Contact Our Privacy Officer

If you have questions regarding this Privacy Policy, your personal data, or our data handling practices, please contact us:

Epic Roofing & Construction LLC
Attn: Privacy Officer
9402 Spaulding St, Houston, TX 77016
Phone: (281) 326-9905
Email: info@epicroofingtx.com